All Terms defined in the Terms and Conditions and meant as a guide also to what the customer should prepare prior to our spray services and after we leave.
"Code Black" and "WashMyHouse" are the trading name of Waterhouse.net.nz Limited. You the client
means the party or parties who enter into this Agreement with Code Black.
1. CodeBlack pest destruction spray services and WashMyHouse house washing services are offered to you conditional on your acceptance without modification of our terms as below:
FOR HOUSE PEST SPARY
You, the client will ensure that you follow some simple health and safety rules before and after spraying:
Before:
• Open all windows and doors in the house
• Cover all fish bowls,
• Cover plants you have indoors,
• Cover food and fresh fruit
• Cover food preparation areas and table wax or oil finished furniture
• Remove to a safe place items that you might be concerned could be knocked over during the spray process.
• Put away towels, toothbrushes and toilet paper
• Clean items that maybe sitting on the floor that we are unlikely to be able to spray under.
• Spiders – DONOT remove webs prior to spray
• Remove Pets from the house
• Keep children away from spraying
• It is suggested you vacuum before we spray
After:
• Wash down food preparation area
• Leave house (door and windows open) to air for at least two hour after spraying
• If you do not vacuum for a week this will help the spray program effectiveness against carpet
fleas.
• For better fly control, do not clean the ceilings, walls and windows for as long as possible
Tips to help reduce flying insects:
1. Location of flowering plants – flying insects are very attracted to flowering plants as they obtain most of their energy requirements from this source. It is suggested these plants are located at least five meters away from open windows and doors.
2. Cleanliness – objects or furniture that is contaminated with food is highly attractive to flying insects. Ensure that furniture and exterior furniture, rubbish bins, pathways, surrounds etc., are kept clean.
3. Odour Management – if you have an extraction fans, these attract flying insects, this is especially true for blowflies. You need to ensure extraction fans and filters are cleaned regularly
4. Food storage – open food containers or unwrapped food will provide food for insects including cockroaches – all food should be stored in closed containers.
5. Open water dripping tapes – cockroaches need water as well as food. – ensure you do not have areas for water around your property and leaking taps are fixed.
6. Waste – Open, and overflowing waste skips containing exposed food, beverage liquids and lawn clippings are highly attractive to flying insects especially fermentation flies. Ensure:
a. You put you food wastes into seal bags before place in skip bins.
b. You regularly clean your skip bins
c. Wash empty beverage container before disposing.
7. Gardens – house flies love moist compost and dirty drains – eliminate from gardens any heavily layered moist compost or mulch with high organic content and ensure external drains are clean.
8. If you have any external areas to the indoor house area, that you are concerned are insect, ants or cockroach harbourage please advise CODEBLACK and we will provide a complimentary heavy dosing of these areas.
FOR WashMyHouse exterior house washing
BEFORE:
• Close all windows and doors in the house
• And gaps in the window or for wooden windows put towels in the inside to ensure no water damage is done through water entering the house. Seal any small holes in the windowsills.
• It is suggested that you remove any shutters this is a favourite place for spiders and wasps so we want to wash really well underneath. You may want to consider an house insect spray from CodeBlack www.CodeBlack.co.nz to destroy the chances of spiders returning.
• Cover or remove any outside areas or objects you do not want exposed to the chemicals.
• Make sure that you remove or secure any object that can become a projectile when pushed by the pressure jet such as planters, toys and ornaments.
• Remove any obstruction you have against the walls of the house.
• Identify for the contractor any damages exterior areas to the dwelling, any paint flaking so they can avoid more paint coming off
• Identify for the contractor any electrical risks and keep children away from washing
After you should:
• Check around windows and doors and mop up any excess water.
• If you had a vegetable garden close to where the chemical wash may have wash onto or spray ensure that you water the plants down to wash away and dilute any chemical residue.
“Service offer”, “Waterblast and chemical application to wash your house or requested area by you” It is not mould and mose removal, if you have specific area you wish to have treated with a mould and mose removal chemical please advise.
“Service offer”, “Insect Pest Spray Service” and or Exterior House Wash
2. General Terms
2.1 Our Agreement with You also includes:
1) Our Acceptable Use policy
2) Our Privacy Policy
3) Any other policies which Waterhouse.net.nz Limited formally adopts from time to time
2.2 Waterhouse.net.nz Limited reserves the right to modify, enhance and withdraw all or part of the service and alter its Policies and these Terms & Conditions. In the event of any change, Code Black shall provide a general notice on our website and changes will become effective upon publication.
3. Guarantees
3.1 There is no money back guarantee applicable to this Insect Spray or House Wash Service.
3.2 We will reasonably endeavour to ensure the spray and house washes are effective but we make no guarantee as to the suitability or success of the completed spray as environmental factors may impact on effectiveness of the service. Similarly so for house wash we make not gaurantee that all dirt and materials will be removed.
3.3 If You are not completely satisfied with the quality of the service provided by Code Black You should in the first instance notify Waterhouse.net.nz Limited in writing to info@CodeBlack.co.nz and we will endeavour to resolve any issues to your satisfaction.
3.4 The Consumer Guarantees Act 1993 may apply to any Services we provide to You if these Services are of a type ordinarily acquired for personal, domestic or household use. If this Act applies, all rights You may have under it apply in addition to the rights You may have in this Agreement. Nothing in this Agreement will limit or exclude Your rights under this Act.
3.5 Where You acquire or hold Yourself out as acquiring our Services for the purpose of a business, then You agree that the provisions of the Consumers Guarantee Act 1993 will not apply to our Service or the provision of any other Services to You.
4. Waterhouse.net.nz Obligations
4.1 We will endeavour to provide the agreed service to You in accordance with Your wishes.
4.2 We will complete quality assurance checks to ensure the maximum effectiveness of our service.
4.3 Within thirty days of when Your house is sprayed, if you spray is no effective you must advise us in writing.
4.4 After the completed period any requests will incur additional fees
5. Your Obligations
5.1 You shall be responsible for providing a clear and safe environment for spraying and washing your house. For insect spary services you must advise us of all hazards, and ensuring food, fish bowls are covered for insect spray. That animals and persons are not present at time of spray and that the premises are well aired before you reenter the dwelling. You will advise us of any areas you consider may need more intensive spraying. Without this information we cannot provide You with Insect Pest Spray Services. FOR House Wash services you will advised us of all hazards, and remove from around your dwelling amy obstruction and will close all windows and door s and ensure not water can enter the dwelling. If water does enter you will ensure it is cleared immediately to avoid water damage.
5.2 You confirm you have authority and that you are authorising the use of a Hazard chemical spray in your dwelling area.
5.3 You agree that in the event of an accident or coming into contact with the spray you will follow the safety process as outline on the website www.CodeBlack.co.nz.
5.4 You agree that once the insect sprayed completed You are solely responsible for ensuring your property is adequately aired and that persons should not enter the premises for two hours after the spray is completed or a house wash you aree that once the house wash is completed You are solely reponsible for ensuring your property is adequatley aired and that all exceess water areas are adequately dried.
5.5 You agree that in so far as you can you indemnify Waterhouse.net.nz and it staff against all liability including consequential damage, that YOU indemnify Waterhouse.net.nz. That the maximum of a liability in law, except for that liability included by law, should be limited to the cost of the service provided.
7. Price & Payment
7.1 The price is stated on the Code Black and WashMyHouse website at http://www.CodeBlack.co.nz or www.WashMyHouse.net.nz
7.2 Payment must be made before work commences and can be made to by credit card, EFTPOS or direct bank transfer.
7.3 Any requested modifications to the supplied service will incur additional charges of $85 + GST per hour of work required.
7.4 In the event of a charge back by a credit card company (or similar action by another payment provider allowed by CodeBlack) or other reversal of payment by You in connection with the Service, A chargeback fee of $NZ150 will apply.
7.5 If we are forced to hand Your account over to our debt collection agency for collection you will be liable for these collection costs.
7.6 You agree that payment of the services is your acceptance of the terms of the service
8. Design Acknowledgment
8.1. Waterhouse.net.nz reserves the right to include an acknowledgement that the service was completed.
9. Cancellation
9.1 Either party may cancel this agreement by giving the other party two days written notice of its intention to do so.
9.2 Once CodeBlack staff depart for Your premises You shall not be entitled to a cancellation of services requested. If we are unable to complete the work due to your circumstances you will still be liable to pay for and will be required services to Code Black, even though they were not provided.
9.3 Where You cancel the agreement and Waterhouse.net.nz will be required to pay $85 + GST to cover the lost time.
9.4 We reserve the right to cancel the service CodeBlack offers at no cost or liability to Waterhouse.net.nz whatsoever.
These Terms & Conditions were last updated on March 25th 2012.